Frequently Asked Questions

Learn More About Our Cleaning Services

House cleaners and maids make the maintenance of a home or office easy. Trained cleaners have extensive experience in different types of cleaning needed for residential and business places. However, many people hesitate to hire cleaners because they have some doubts or confusion. To provide you with more clarity on our maid services, we have created a list of some of the most frequently asked questions about house cleaning, office cleaning, and maid services. Hopefully, you will find in this section the answers you are looking for.

What services do your maids provide?

Our dedicated maids go above and beyond to provide a wide range of cleaning services that cater to your specific needs. From thorough dusting to meticulous floor cleaning, we ensure that every aspect of your space receives the attention it deserves. Our services include:

  • Dusting and wiping of surfaces
  • Vacuuming and mopping of floors
  • Kitchen and bathroom sanitization
  • Interior window cleaning
  • Removal of trash and recyclables

Do I need to provide cleaning tools or supplies?

No need to worry about stocking up on cleaning supplies. Our professional maids come fully equipped with all the necessary cleaning tools and supplies to get the job done efficiently. However, if you have any specific cleaning products or personal items you’d like us to use, feel free to let us know, and we’ll be more than happy to accommodate your requests.

How are damages handled?

We understand that accidents can happen. That’s why our maids take full responsibility for any damages that may occur during the cleaning process. You can have peace of mind knowing that our team is insured, and we’ll promptly address any issues to ensure your complete satisfaction.

Can I trust the maids in my space?

Absolutely. Trust is a cornerstone of our service. All our maids are not only insured but also bonded, providing an extra layer of security for your peace of mind. You can confidently welcome our maids into your space, knowing that they are professionals committed to delivering exceptional cleaning results.

Do I need to be present during cleaning?

Your presence is not required during our cleaning sessions. If you prefer to be present, you are welcome to do so; however, many of our clients provide spare keys, which our maids can use to access your space. This flexibility allows you to carry on with your daily activities while returning to a spotless home or workspace.

How often can I schedule cleaning?

We offer flexible cleaning frequencies to accommodate your schedule and preferences. Whether you need weekly, bi-weekly, or monthly cleaning, our team is here to ensure your space remains clean and inviting.

Where are your service areas ?

While based in Commack, NY, we proudly serve various surrounding areas in Long Island, providing residential cleaning, office cleaning, and maid services.

How can I request and customize the cleaning services?

Requesting and customizing cleaning services with VV Maids is easy and convenient. You can reach out to us through our contact number to schedule a cleaning service. During the booking process, you can specify your cleaning requirements and any specific areas of focus. We will work closely with you to create a cleaning plan that suits your preferences.

Are your cleaning products safe?

Absolutely. At VV Maids, we prioritize the health and safety of our clients. We exclusively use eco-friendly and non-toxic cleaning products. These products effectively clean your space without compromising the well-being of your family, pets, or the environment.

What if there's an issue with the cleaning service?

Customer satisfaction is our priority, and we strive to deliver exceptional service every time. If you encounter any issues or areas that require re-cleaning, please contact us within 24 hours of the service completion. We will promptly address your concerns and arrange for a re-cleaning if necessary.

How long does the first cleaning take?

The first cleaning takes more time than subsequent cleanings. How much time the first cleaning will take depends on how long your home or office has remained uncleaned or unattended. There are many other factors that will together determine the amount of time taken to clean your residential property or office the first time. Deep cleaning takes longer than general cleaning.

Why should I hire VV Maids?

At VV Maids, we take pride in our innovative cleaning procedures and unwavering commitment to customer satisfaction. Here’s what distinguishes our cleaning services from the rest:

  • Tailored Cleaning Plans: We understand that every space is unique. Our maids create customized cleaning plans to address your specific requirements and preferences.
  • Trained and Professional Maids: Our maids are not just cleaners; they are trained professionals who take pride in their work. Their attention to detail and dedication ensure exceptional results.
  • Minimal Preparation Required: You don’t need to spend hours preparing your space for our arrival. We handle all aspects of cleaning, allowing you to focus on what matters most.
  • Clear Communication: We believe that communication is key. We work closely with our clients to understand their special requests and ensure that their needs are met with precision.

Personalized Inquiries

Got specific questions or requests? We encourage personalized inquiries to ensure that our services align perfectly with your needs. Whether you have special cleaning instructions or want to know more about our process, our team is here to provide clear and concise answers.  Feel free to contact us for more information about our services.

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